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Decoder

Decoder

What makes StarTimes (StarTv) different from others?
What are the prices of the Decoder and Digital-TVs?
Where is StarTimes network accessible in Uganda?
How can I be one of your Dealers/Distributors?
How do I rescan?
Can I get the smartcard alone?
What are the customer care numbers that I can call for inquiries?
How do I get software updates?
Do I get warranty for Startimes Products?
Can an SMS message be sent on our screen to alert us of our subscription?
I successfully installed my decoder but still get the ‘No Signal ‘message on the TV screen, what do I do?
Can I use my Startimes TV with other electronic devices?
How do I activate Parental Control on my decoder? 
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What makes StarTimes (StarTv) different from others?

Startv is a terrestrial digital television network. That is, it works without a dish. it uses mast for transmission of signals. ?This makes it all weather friendly.
Startv service is affordable when compared to other pay-tv services. The startimes decoder and Digital-TV is user- friendly and easy to install (as easy as connecting the DVD to your television set). Just plug and play.  
What are the prices of the Decoder and Digital-TVs?
ITEM               UNIT PRICES
Decoder            UGX100,000
Digital-TV
CRT 21”           UGX 400,000
LCD 26”           UGX 900,000
LCD 32”           UGX 1200,000
Initial Access Fee (Including SmartCard)        UGX100,000
 
Where is StarTimes network accessible in Uganda?
Our network is accessible in Kampala, Jinjia and Masaka.

How can I be one of your Dealers/Distributors?
Please visit any of our following offices for more information:
1. No. 1 Amurie Omanze Street, Off Ladoke Akintola Boulevard, Garki II, Abuja, F.C.T. Tel: 0417 117700
2. AfriBank House, Shop 11/12, Fatai Atere Way, Mushin, Lagos. Tel: 0417 117700
3. No. 110 Murtala Mohammed Way, by Tafawa Balewa Road, Kano. 

How do I rescan?
On the remote control, press the ’Menu’ button…’System Settings’ Press OK…on ‘Channel Search’ Press the right cursor button…Select ‘Automatic Search’ Press OK.   
I have a message on my screen displaying “No Signal”, “No access, Not Subscribed”, “Smart Card Error”, “ No access, Not Activated”, Please what can I do?
No Signal - Adjust your antenna (Internal or External) position/ direction.
No access, Not Activated - Wait a few minutes for the decoder to activate.
No access, Not Subscribed - Subscription required.
SmartCard Error - Make sure the SmartCard is properly inserted into the decoder with the chip facing down.  
Can I get the smart the smartcard alone?
Yes, only if the smart card is lost or damaged. The StarTimes Smartcard works with only StarTimes products (decoders and Digital TVs).  
What are the  numbers that I can call for inquiries?
TEL: 0417 117700
How do I get software updates?
Updates are done automatically on the StarTimes network. 
Do I get warranty for Startimes Products?
Yes, you get 12 months warranty and life-long maintenance on the Decoder.  
Can an SMS message be sent on our screen to alert us of our subscription?
Yes, it is possible.  
I successfully installed my decoder but still get the ‘No Signal ‘message on the TV screen, what do I do?
Check if the antenna is properly connected to the decoder.
If the signal is weak, connect your outdoor antenna to the Startimes decoder (not TV set).  Can I use my Startimes TV with other electronic devices?

Yes, you can. It can be used with your DVD, USB device, it can be used as a computer monitor, etc. 
How do I activate Parental Control on my decoder?
On the remote control, press ‘MENU’---go to ‘SYSTEM SETTINGS’ press OK---go to ‘Parental Control’ press OK--- then input default password ‘0000’ and then ‘NEW PASSWORD’, repeat ‘NEW PASWORD’.  

If you have any questions, please contact us freely. We will offer you the best service.

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